Security FAQs

Security FAQs

If you’re considering taking on a new security service provider or hiring security guards, you probably have a few questions. That’s completely understandable, and we’d love to talk with you and ensure you get the answers you need. The list below are some of the most typical questions we receive, click on the question to reveal our answer.
  • How do you price your services?

    There are a variety of factors that go into the cost of service. For example, the number of hours, location, specific duty requirements and other contributions as well. We would be happy to meet with you and discuss what your specific needs are.

  • What type of background check is performed on your security guards?

    We conduct an extensive internal investigation including prior employment and personal references. We perform a nationwide database search for each applicant’s criminal background. All our security personnel must undergo criminal history fingerprint checks conducted by the Security Programs Division Ministry of Public Safety and Solicitor General.

  • Are your security professionals in uniform?

    Yes, our guards are uniformed guards, which are visible easily. Our corporate general orders require that our personnel keep their uniforms pressed and clean at all times. Their shoes are polished; military-style and men are well shaved with neat haircuts. Our female officers are held to the same standard. All our undercover loss prevention services are provided by plain-clothes professionals. In addition, we can offer a softer concierge-style uniform consisting of a blazer and tie. We pride ourselves on the appearance of our personnel, as they are representing our agency in your facilities.

  • Areas we serve?

    Based in Burnaby, SSR Security has continued to expand as it now serves all of the greater Vancouver area, FraserValley and Vancouver Island.

    Over the years, SSR Security has grown its service area, as we now offer a state-of-the-art operations center in Coquitlam, BC, and now available for service in Lower Mainland, FraserValley and Vancouver Island areas. Whether you are in need of loss prevention personnel or event security guards, SSR Security Services Ltd is here to assist you with any of your security needs! 

    Vancouver, Burnaby, New Westminster, North Vancouver, West Vancouver, Kerrisdale, Kitsilano, Richmond, Surrey, Coquitlam, Anmore, Belcarra, Port Coquitlam, Port Moody, Maple Ridge, Delta, White Rock, Langley, Mission, Abbotsford, Chilliwack, Whistler, Nanaimo, Victoria.

  • What type of training do your security guards receive?

    All our security professionals have to undergo a mandatory 40 hours in length Basic Security Training by Justice Institute of British Columbia. Our in-house company-training program consists of classroom training that covers provincial, federal laws and general security procedures. We also provide Advanced Security training for some of our security professionals depending on each site requirements. In addition, all security personnel receive specific on-site training for each individual client. All security professionals are properly trained before starting their assignment.

  • Are your security personnel supervised?

    Our supervisors are charged with scheduling, assigning security posts, and acting as a liaison between the Board of Directors and our clients. Supervisory personnel are available to you 24 hours every day in order to maintain quality assurance and customer service on behalf of SSR Security.

    The security personnel checks in and off duty using an automated software system that verifies the security personals location and keeps a record of when the security personnel are on duty. SSR Security has supervisors out in the field that routinely monitor the performance of all team members. Through their supervision, training and inspection our clients are assured of high-quality service. 

  • Do the security personnel keep daily reports?

    Depending on management needs, daily security reports can be provided for each shift. Incident reports will be provided if some sort of security violation occurs. This would consist of any criminal activity, any property loss or damage, any injuries occurring on the assigned property. Electronic reporting can be provided to our clients.

  • Are we currently hiring?

    Yes, we are always in need of some amazing security personnel to join our team. Please fill out and submit the employment form. We will review your application and get back to you as soon as possible if you are short-listed.

    Yes, we are always in need of some amazing security personnel to join our team. Please fill out and submit the employment form. We will review your application and get back to you as soon as possible if you are short-listed.

    SSR Security is committed to diversity in its workforce. SSR is an equal employment opportunity employer and considers qualified applicants without regard to gender, sexual orientation, gender identity, race, veteran or disability status.

    If you have any questions or concerns regarding the application or the application process please feel free to contact us at