SSR Security is your best choice to contract concierge service to in the lower mainland. We take great pride in our team of fully licensed, bonded and insured concierge staff. Our concierge staff is highly trained, experienced, professional, reliable, dependable, committed & customer service oriented. Concierge Service is additional help & one-stop for all the questions regarding the building.
WHY CONTRACT CONCIERGE SERVICE TO SSR SECURITY
Staff at SSR Concierge and Security services are not only trained to provide superior service, but they have also licensed security guards, regulated by the government of British Columbia. Because each building has unique needs and requirements, SSR takes pride in being flexible and responsive to the strata councils, management companies and residents we serve. Although some companies provide concierge service as an add-on extra, with SSR it’s our specialty.
Hiring, training, scheduling, and managing sick leaves, a day off and other issues that are common in the security industry are very different from other staff positions.
At SSR Security we understand these every day challenges very well, have great experience in the past, and do the job for you letting you focus on other important matters.
Our Concierge Service division is very flexible & can work according to Property Management, Developer or Strata Council needs. We not only provide concierge service but we manage all aspects of the service including and not limited to; staffing, training & preparing concierge manual and other documents.
We prepare customized documents to be implemented at your building such as move-in/out form, delivery forms, key control log, communication log, dry-cleaning log, amenities room booking form, contractor schedule log, game room booking forms & mechanical & electrical inspection reports.
Since all our concierge staff has a security license, you get the extra layer of protection & knowledge of a Security Guard. We can also customize the uniform as per the requirements and can provide Suits depending on the requirements*.
CONCIERGE AREAS WE PROVIDE OUR SERVICES TO:
Concierge at Residential Complexes
Concierge at Commercial Complexes
Concierge at Office buildings
Concierge at Old homes/retirement residences
Concierge at Motels/Hotels
Concierge at Cooperate offices
Concierge staff plays a vital role in both residential & commercial buildings; they are responsible for overall safety & security of the building residents or tenants. Some of the major duties of our concierge staff include but not limited to:
Manage access control
Excellent Customer service
Write daily shift reports and incident reports to log all common area problems and other unusual occurrences
Forwarding all complaints to the concerned individuals in writing.
Monitoring Building Cameras
Assigning keys to contractors & safeguard suite keys & maintain key in/out logs
Enforcing Strata Bylaws & building policies
Scheduling for Move in & Move outs or other deliveries
Scheduling Lounges & party rooms
Enforcing amenities, game room, theatre room or common room policies
Monitoring & assigning visitor parking
Our CPR and First Aid Certified officers respond to any medical emergencies and assist until medical help arrives.
Responding to building emergencies such as water leak, intrusion alarm or fire alarm
Proficient in MS Programs including (Excel, Word, Powerpoint)
Accepting deliveries on behalf of residents or tenants
Maintaining & updating resident or owner contact list **OFA 2 staff can be provided if required that respond to medical emergencies
and assist until further medical help arrives. **
At SSR Security, we are just not limited to these tasks but we will take the time to understand the security and concierge challenges you face and help you develop an integrated program customized to address your individual situation, needs, and budget.
There are also so many other duties such as simply calling a cab or reserving a dinner table. Our concierge staff can do all this without a problem. We offer extensive training to all our concierge staff so they can perform their duties professionally and we also provide customized training programs based on the building they are scheduled at. We have been providing concierge services to various Property Management companies.